RETURNS
CAN I CANCEL MY MASTERPIECE ORDER?
You can cancel your order at anytime before the start of your Build Slot. You can get a refund on your order minus a cancellation fee of €250.
You cannot cancel your order once your build slot has started. If issues occur with the boots at a later stage, feel free to reach out so we can help solve any issue.
CAN I EXCHANGE MY PRODUCT?
The Adapt Masterpiece boots are custom made for you. If you have any issues with your boots please reach out to us so we can help you solve any issues.
Hardware/softgood items:
You have the right to return any unused item within two weeks of receiving the package.
You can get a refund of the money paid for the product, shipment costs not included. Any transaction fees charged by Stripe/Paypal are not refunded.
Returning the items are the customer's costs. If you are based outside the EU we can provide a return label (including pickup) for a hassle free delivery.
Please contact us to arrange an exchange.
CAN I GET MY ORDER REFUNDED?
You can cancel your hardware or softgoods order at any time before shipment.
If you want to get your order refunded you can get a full refund minus the transactions costs charged by Paypal/Stripe.
If you want to get a different item instead, please email us so we can arrange this for you.
For refunding a Masterpiece order, please contact us.